Every inquiry you answer tomorrow morning
was a booking someone else took tonight.
Your customers message you at 9pm, on weekends, from their phones. Your office answers during business hours. We close that gap: an AI front desk that replies in seconds, answers from your own information, books the appointment, and hands everything else to your team — set up, tested and running on the tools you already use.
Sound familiar?
These are the three problems we hear from almost every small practice, firm, agency and store we audit.
After-hours silence
Evening and weekend inquiries sit unanswered until the next business day. By then, the customer has booked with whoever replied first.
Booking ping-pong
“Are you free Saturday?” turns into four emails over three days — for an appointment that could have been held in one conversation.
The same questions, every day
Prices, hours, directions, first-visit procedures. Your skilled staff spend their day typing answers that never change.
What we install
One system, built around your business information — not a generic chatbot dropped on your website.
24/7 AI receptionist
Every inquiry — web form, email or message — is answered within seconds, day or night, in a tone set with you. It introduces itself as your automated assistant; customers can always ask for a human.
Answers from your information only
Fees, hours, services, policies. The system answers from a knowledge base we build with you, and never improvises on prices or professional matters.
Booking automation
It checks your real calendar, offers open times, holds the slot and sends the confirmation — inside the same conversation, while the customer is still there.
Human handoff, full log, morning summary
Complaints, edge cases and anything sensitive go straight to your team with a summary attached. Every inquiry is logged, and each morning you receive one short report: volume, topics, and what needs a person.
How it works — the actual build
No black box. This is exactly what happens between your free audit and a running system.
Free audit (email, written)
You tell us how inquiries reach you today. We map where they wait, where they drop, and which of them a system can safely handle. You get the map either way — it is yours to keep.
Knowledge base
We turn your fees, hours, services and FAQs into a structured source the assistant may quote — and a clear list of topics it must never answer itself.
Workflow build
Intake, classification, answering, calendar booking, escalation and logging are wired into your existing tools (your form, your inbox, your Google Calendar). Nothing you use today is replaced.
Test week
The system runs in test mode first. You review real conversations, correct the tone and the answers, and only then does it face your customers.
Go live & care
Live operation with the morning summary landing in your inbox daily. On the care plan, we review conversations monthly and tune questions, answers and booking rules with you.
The flow your customers experience:
Pricing — a ladder, not a leap
Each step is small, fixed in scope, and proven before you pay for the next.
- Written audit of your inquiry flow
- Where inquiries wait and drop
- What can be automated safely
- Yours to keep, whatever you decide
- One channel (form or email)
- Knowledge base, up to 30 questions
- Calendar booking connected
- Log + morning summary included
- Test week before go-live
- All your inquiry channels
- Full knowledge base build-out
- Booking rules for your whole team
- Staff handoff and alert setup
- Monthly conversation review
- New questions added for you
- Seasonal hours & fee updates
- Priority fixes
Want a smaller first step? Start with a $49 paid demo: one sample workflow built for your business, so you can judge the quality before the full pilot.
From the president’s desk
This business is run in the open. Our president records a short daily podcast on building it — the real numbers, the real decisions. Hear the latest episode:
Listen and subscribe: RSS feed · Apple Podcasts
Questions
Do we have to replace our current tools?
No. The system is built on what you already use — your website form, your inbox, your calendar. Replacing your stack is not part of the offer.
What happens when the assistant cannot answer?
It does not guess. The conversation is handed to your team with a summary, and the customer is told when to expect a personal reply. Questions involving professional judgment — medical, legal, pricing exceptions — are always routed to a human by design.
Who writes the answers?
You do, with us. Answers come only from the knowledge base we build and you approve during the test week. Nothing goes live in your name without your review.
How do we work together if you are in Japan?
In writing, by email — which suits a system like this: every decision and change is documented. Our working hours overlap with US, UK and Australian business hours for anything time-sensitive, and the systems themselves, of course, never sleep.
What does the free audit actually include?
A written map of your current inquiry flow: where inquiries arrive, how long they wait, where they are lost, and a concrete recommendation of what to automate first — including if the honest answer is “not yet.”
Start with the map. It costs nothing.
Send us five lines about your business and how customers reach you today. We will send back your free audit — and you can judge us by the quality of that document.
Request my free audit